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current issue April 2015
 •  Helen of Troy Snares VapoSteam  •  Dry Oil, Clear Mist and Sports Formula Big at Banana Boat  •  What's On Tap for In-Cosmetics?  •  Fragrant Insights from NYSCC  •  Nars To Debut Christopher Kane Collection
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Walmart Opens Sustainability Leaders Shop
Published February 26, 2015
Online portal helps customers ID and purchase brands. Read More »
King of the Mountain
By John Tschohl, Service Quality Institute
Published June 9, 2014
Vail Resorts provides the ultimate customer service Read More »
Transactional or Transformational?
By Tom Branna, Editorial Director
Published December 9, 2013
Retailers and their suppliers can always do better to serve the customer. The former CEO of Trader Joe’s explains how everyone in the supply chain can aim higher. Read More »
Published March 25, 2013
David Vik on creating your own company culture. Read More »
Are We There Yet?
By Tom Branna, Editorial Director
Published March 13, 2013
Like many of their customers, suppliers to the detergent industry continue to wait for the global economy to make a complete recovery. In the meantime, they’re counting on innovation to propel the market forward. Read More »
Great Communicators
By Tom Branna, Editorial Director
Published February 12, 2013
From its new headquarters in Philadelphia, EMD Chemicals works closely with its customers to create unique personal care products. Read More »
Published February 1, 2013
The Sun Products Corporation: tapped Scott Almquist to serve as chief customer officer, responsible for customer development for both national and retailer branded products in the US. Almquist will be a member of the company’s executive l… Read More »
Go Ahead and Get Emotional...Your Beauty Customer Will Thank You!
By Alisa Marie Beyer, The Beauty Company
Published April 2, 2012
If you want to truly understand what motivates and inspires loyalty in your consumer (and what doesn’t), it pays to listen to what she’s saying about not only your brand, but herself. Read More »
The Men
Published November 9, 2005
As more men admit to caring about their looks, manufacturers are noticing their potential as customers Read More »
The Future of Marketing
By Owen Shapiro
Published December 15, 2014
Owen Shapiro details the five forces that are revolutionizing the industry. Read More »