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current issue February 2015
 •  Cuba & Cosmetics  •  Lauder's Wild for Spokesmodel  •  BASF Optimistic About 2015  •  Kevin Murphy Adds Color  •  Christian Louboutin Opens Beauty Boutique
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Walmart Opens Sustainability Leaders Shop
Published February 26, 2015
Online portal helps customers ID and purchase brands. Read More »
King of the Mountain
By John Tschohl, Service Quality Institute
Published June 9, 2014
Vail Resorts provides the ultimate customer service Read More »
Innovation & Instruction
By Tom Branna, Editorial Director
Published May 2, 2014
Shin-Etsu has the product lineup and the formulating expertise to help its customers make the most of silicones in their personal care products. Read More »
Transactional or Transformational?
By Tom Branna, Editorial Director
Published December 9, 2013
Retailers and their suppliers can always do better to serve the customer. The former CEO of Trader Joe’s explains how everyone in the supply chain can aim higher. Read More »
Does Geographic Expansion Fit Your Long-Term Strategy?
By Chris Humberstone, Humberstone International
Published December 2, 2013
Chris Humberstone reviews the checklist that must be completed in order to grow successfully beyond your borders. Read More »
Published March 25, 2013
David Vik on creating your own company culture. Read More »
Are We There Yet?
By Tom Branna, Editorial Director
Published March 13, 2013
Like many of their customers, suppliers to the detergent industry continue to wait for the global economy to make a complete recovery. In the meantime, they’re counting on innovation to propel the market forward. Read More »
Published February 1, 2013
The Sun Products Corporation: tapped Scott Almquist to serve as chief customer officer, responsible for customer development for both national and retailer branded products in the US. Almquist will be a member of the company’s executive l… Read More »
Go Ahead and Get Emotional...Your Beauty Customer Will Thank You!
By Alisa Marie Beyer, The Beauty Company
Published April 2, 2012
If you want to truly understand what motivates and inspires loyalty in your consumer (and what doesn’t), it pays to listen to what she’s saying about not only your brand, but herself. Read More »
Effective & Sustainable
By Tom Branna, Editorial Director
Published February 6, 2015
A new year, yes, but many of the same issues will dominate the personal care space, according to Evonik executives. Read More »