CCL’s Memphis, TN-based custom manu- facturing plant was named the first ever winner of the company’s Howard Isenberg Service Excellence award.
The Howard Isenberg Service Excellence award program honors Howard Isenberg, past president of the Barr Company. Mr. Isenberg was also CCL’s vice president of sales; he retired from the position in 2001.
The award commemorates Mr. Isenberg’s dedication to service excellence, as well as his many contributions to the contract manufacturing industry, CCL executives said. The award is presented annually.
“Throughout 2002, our Memphis site consistently provided exemplary customer service to (its) clients,” said Paul Cummings, president, CCL Custom Manufacturing. “The site scored at the high end of the range in all judging categories.” These categories included a survey of the plant’s customers, an internal service and quality rating, participation in customer service training and a review of the plant’s special service accomplishments on behalf of CCL’s customers.