“We began our mission to achieve Class A business excellence five years ago with a commitment to education, planning and control,” said Mary L. Gum, executive vice president, Crompton OSI Specialties. “We subjected all of our processes to rigorous assessments. The measurable result is improved error-free delivery, lower inventory levels, enhanced supply chain management and higher productivity. But the key result is a better understanding of customer requirements,” he added.
Class A certification is achieved when a company’s processes meet or exceed industry benchmarks in one or more of the following categories: strategic planning processes; people/ team processes; total quality and continuous improvement processes; new product development processes or planning and control processes.