Breaking News

Skin Whitener Still Plagues Kanebo

August 20, 2013

More than 7,000 consumer complaints

A skin whitener has become a black eye for Kanebo Cosmetics Inc. The company said more than 7,000 consumers have complained that its products cause dermatological blotches. The company recalled the product in July, but the number of cases continues to climb. Kanebo, a unit of Kao Corp., reported 7,266 women—a 27% increase from 10 days ago—with skin problems caused by the recalled products. Nearly 3,000 of those women had three or more white splotches on their skin, spots that were 2 inches or more in diameter, or white spots on their face. About a quarter of the affected women were recovering after they stopped using the product or received treatment, according to Kanebo. More than 10,000 people have reported symptoms.

On July 4, Kanebo recalled 4.36 million items containing a substance the company developed called 4HPB, or Rhododenol, which is used in 54 different products sold by the company in Asia and the UK. The recalled products comprise roughly $60 million in sales and include Japan's No.2 skin-whitening brand, Kanebo Blanchir.

Kanebo, which has pledged to cover all related medical expenses, said it has yet to calculate what the total impact will likely be in terms of fallen sales and compensation costs. A team of dermatologists is trying to figure out how the 4HPB substance might be causing the problems. Kanebo has ruled out contaminants and said that no changes have been made to the key ingredient.

A list of products that contain 4HPB can be found at www.kanebo.com.

Related End-User Markets:

blog comments powered by Disqus
  • Witch

    Witch's Brew: Dickinson's celebrates milestone in 2016

    Christine Esposito, Associate Editor||February 1, 2016
    Dickinson’s celebrates 150 years of witch hazel skin care with the biggest line expansion in the company’s history.

  • From Research to Retail

    Tom Branna, Editorial Director||February 1, 2016
    What began as research on skin disorders led a dermatologist and his father to create their own skin care formulas.

  • 5 Things I Learned

    5 Things I Learned

    January 15, 2016
    The Avon & Women’s Dermatologic Society Mentorship Program. Dr. Sabrina Fabi (left) and Dr. Kimberly Jerdan.

  • Testing for Sustainable Preservatives

    Adam P. Byrne, William Michael Hart-Cooper, Kaj Johnson, Larry H. Stanker, Dominic W. S. Wong, William J. Orts||January 4, 2016
    A rapid, inexpensive and qualitative protocol for determining microbial growth inhibition.

  • Burgeoning Beauty

    Burgeoning Beauty

    Melissa Meisel, Associate Editor||January 4, 2016
    A look at trailblazers for 2016 and beyond.

  • In-Cosmetics Paris Has Sights on US

    In-Cosmetics Paris Has Sights on US

    Imogen Matthews , In-Cosmetics||December 2, 2015
    Market focus is on the USA.