Breaking News

NAD Eyes Up Second Mascara Ad

September 30, 2013

This time, P&G is asked to discontinue use of artificial enhancements.

The National Advertising Division (NAD) has determined that Procter & Gamble Company could support express claims for the company’s Covergirl “Clump Crusher” mascara. However, NAD recommended that P&G either discontinue the use of artificial lash enhancements in images used in mascara advertisements that make quantified performance claims or alert consumers – in the main message of the ad – that the images depict the volume achieved when CC Mascara is used together with lash inserts.
 
The company has agreed to do so, according to NAD, which is an investigative unit of the advertising industry’s system of self-regulation. 
 
The advertising at issue featured the picture of a model whose eyelash volume had been increased through the use of lash inserts before being coated in Clump Crusher mascara, with a small disclaimer at the bottom of the page that stated “lashes styled with lash inserts.”
 
Following its review of the evidence in the record, NAD determined that P&G could support express advertising claims that included:
 

  • “200% more volume”
  • “The new curved brush crushes clumps as it builds volume!”
 
NAD also considered the implied claims that:
  • Consumers who use Clump Crusher mascara would get lashes like those depicted in the advertisement.
  • The lashes depicted in the photograph were achieved solely by using Clump Crusher mascara.
 
As an initial matter, NAD noted that the undisputed main claim in the print advertisement was that CC Mascara could increase the volume of lashes to 200% their normal volume.
 
 
However, the volume that consumers saw in the photograph, NAD noted, was not from the mascara alone and had been artificially enhanced by the addition of false lashes. 
 
In two other cases involving mascara advertising, NAD determined that when an advertiser made a quantified performance claim, but then artificially enhanced the picture of the model’s lashes either digitally or physically, the picture served as a false product demonstration.
 
Although P&G provided a reasonable basis for the express claim that CC Mascara would increase the volume of consumers’ lashes, it is well-established that visual product demonstrations in advertisements must be truthful and accurate and cannot be artificially enhanced.  
 
NAD recommended that P&G either discontinue the use of artificial lash enhancements in images used in mascara advertisements that make quantified performance claims or alert consumers – in the main message of the ad – that the images depict the volume achieved when CC Mascara is used together with lash inserts.
 
P&G, in its advertiser’s statement, said the company finds “NAD’s recommendations regarding the use of lash inserts reasonable, particularly that the cosmetics industry may continue to use lash inserts in mascara advertising featuring performance claims provided their use is disclosed as part of the main message of the advertising.  P&G has always been a leader in this area, i.e., disclosing the use of lash inserts, and as a strong supporter of the self-regulatory process, P&G will take NAD’s recommendations into account in future advertising.”
 
Earlier this month NAD asked L’Oréal to stop using lash inserts in advertisements.

 

Related End-User Markets:

blog comments powered by Disqus
  • When a Cosmetic Becomes a Drug

    When a Cosmetic Becomes a Drug

    Jacqueline Sheridan, Dinsmore & Shohl LLP||January 11, 2016
    The unintentional conversion of personal care products through marketing.

  • Perfect Timing

    Perfect Timing

    Tom Branna, Editorial Director||January 11, 2016
    New ways of collecting data can help cosmetics companies understand what women really want—and when they want it.

  • Color, Your World

    Color, Your World

    December 7, 2015
    A kaleidoscope of concepts was the conversation at a recent NYSCC symposium.

  • Burgeoning Beauty

    Burgeoning Beauty

    Melissa Meisel, Associate Editor||January 4, 2016
    A look at trailblazers for 2016 and beyond.

  • Testing for Sustainable Preservatives

    Adam P. Byrne, William Michael Hart-Cooper, Kaj Johnson, Larry H. Stanker, Dominic W. S. Wong, William J. Orts||January 4, 2016
    A rapid, inexpensive and qualitative protocol for determining microbial growth inhibition.

  • In-Cosmetics Paris Has Sights on US

    In-Cosmetics Paris Has Sights on US

    Imogen Matthews , In-Cosmetics||December 2, 2015
    Market focus is on the USA.