You make the decision not to refill the position. Instead, you decide to split the workload between your two remaining managers. They’re experienced; they have longevity; and they have a strong rapport with the staff. Overall, you think the decision will have a positive impact on your bottom line.
Vacancy Cost versus Real Cost
At a first glance, it may appear that you’re making an intelligent decision. But before you go bragging to the executive team about your newfound efficiencies, consider the real cost of the job you’re leaving vacant.
That’s right, vacant jobs come with a cost, and there are two primary levels to consider when evaluating the cost of leaving a job unfilled: the individual job vacancy cost, and the total, or real cost.
Individual Job Vacancy Cost
According to chemical industry experts, the average manager should earn for their company anywhere from three to five times their annual salary. With the average salary for an experienced R&D director at $120,000 annually, you could be looking at a loss of earnings potential between $1,400 and $2,300 a day by leaving a job unfilled. If the job sits vacant for six months, the loss skyrockets to around $300,000. While this is not a trivial figure, it only represents a small percentage of the total impact a job vacancy can have on your bottom line.
The Real Costs
In his article, “Calculating the Cost of a Vacant Position,” HR guru John Sullivan outlines the real cost of job vacancies. Dr. Sullivan’s calculations take into account the trickle down effect that vacancies have on the rest of the organization.
Don’t be fooled into believing that open positions cost you only some overtime. The truth is, vacancies can expose your organization to unforeseen and unacceptable expenses, including the following:
Loss of revenue is the most obvious and most quantifiable cost associated with open positions:
• Delayed revenue resulting from longer Time-To-Market (TTM) for new products;
• Lost revenue resulting from products/services that could never be introduced;
• Underutilized equipment and corporate assets; and
• Decreased output because employees are performing unfamiliar jobs.
Employees who remain in your organization are hurt by vacancies. The added workload and higher stress levels can result in a number of problems:
• Sending a message that the company isn’t performing well;
• Greater incidences of illness, absenteeism, and tardiness;
• No opportunity to focus on the growth of the current employees by sending them to development programs and training seminars;
• Increased frustration;
• Increased scrap and rework/error rates;
• Less chance of employees reaching individual goals;
• Higher turnover; and
• Reduced creativity and innovative thinking.
Open positions can also cost your work teams:
• Lost leadership, idea generation, and skills of the vacated person;
• Increased chance that other members will leave;
• Disruption in team cohesiveness;
• Increased likelihood that poorly performing team members will be retained; and
• If the team leader is the “vacancy” then “time to productivity” is likely to be even more negatively impacted.
Managers in charge of departments with open positions must contend with a number of headaches:
• Less time to manage remaining employees;
• Increased frustration over lack of corporate support;
• Higher turnover in middle management (and often in senior management);
• Increased opportunity costs because managers have to spend valuable time performing fill-in duties; and
• Vacancies in management and team leader positions have a multiplier effect on productivity and the recruitment of others.
Vacancies in critical areas can affect customer satisfaction levels, sometimes with serious consequences:
• Loss of sales volume because of inability to fill orders;
• Loss of sales volume because of reduced service quality; and
• Increased customer attrition due to:
° Delays in new product development and new product launches that cause customers to look for alternative suppliers and
° Increased customer perception that you are getting weak or do not care about their business.
Competitive Advantage Costs
Open positions can affect your ability to remain competitive in the marketplace. An open position:
• Sends a message to analysts that you are weak;
• Sends a message to competitors that you are vulnerable;
• Sends a message to prospective employees that the company is in trouble (this problem can be especially acute for high-demand positions);
• Can cause resources to be underutilized;
• Erodes your corporate culture; and
• At the CEO, CFO, CTO, and other top manager positions, can have an adverse impact on financing and the willingness of others to partner with you.
Don’t let your organization fall victim to the “we’ll just make do” attitude. While there are certainly times when it makes sense to let attrition reduce your workforce, be sure to thoroughly evaluate the risks and consequences of vacancies before making your decisions.
When you do need to hire, be sure to design a plan to minimize the probability of future vacancies. Start by hiring people with the skills and temperament to succeed in your organization. Then make sure you keep these valuable employees satisfied and happy to be working for you. Yes, there are costs involved in developing well-functioning hiring and retention procedures, but the time and money you spend will be far less than the alternative.
Calculating the Cost of a Vacant Position: A List of the Possible “COV” factors, http://ourworld.compuserve