Here's what you need to know in order to get the customer to try and buy.
Kendra Kolb Butler, vice president of marketing and communications, MD Skincare LLC, opened the conference with a presentation on four critical steps for a successful product rollout:
• Target Your Customer
• Develop Your Story and Point of Difference
• Launch Your Product and
• Maintain the Momentum
“We live in the age of internet technology; as marketers, we are so lucky!” exclaimed Ms. Kolb Butler. She noted that companies have more forums (such as social networks and chat rooms) to understand their demographic.
Kelly Kovack, principal founder, Purpose-Built LLC, offered an alternate view on how to take a look at your brand and see any possible weaknesses. Identifying the “intangible assets” of your products and connecting to the consumer are both key, according to Ms. Kovack. As for the tangible, such as packaging, “your box is your billboard,” said Ms. Kovack. Color, copy, components and the logo are all important “packaging levers” to a winning product.
And then there’s the topic of brand longevity. Kiehl’s should know, as the company has been in business since 1851! Cammie Canella, vice president, global education and consumer reforms, explained how “core values” such as science and service help make or break a brand.
Alison Raffaelle, founder/president, skin care/cosmetics company Alison Raffaelle LLC, also presented at the session. Her section was a case study on how to keep your product relevant and ahead of the beauty curve. Realizing her passion for beauty at a young age, Ms. Raffaele experimented with looks and crafted her early technique behind the makeup counter of the family business, Raffaele’s Pharmacy. She later on worked as Bobbi Brown’s head assistant and as her first national makeup artist/international trainer.
Ms. Raffaele’s own client list includes such celebrities such as Gwyneth Paltrow, Jennifer Aniston and Giselle Bundchen to name a few. In 2000 she launched her first brand, Skin Alison Raffaele; in February 2008, Ms. Raffaele launched the evolution of her brand with the paraben-free Alison Raffaele Cosmetics line. Ahead of the beauty curve, indeed.