Dow Corning Corp., Midland, MI, has added several online tools and services to its portal, www.dowcorning.com. Executives said these include 24/7 access to product information, reordering and order tracking abilities and a “Live Help” function to get answers to products and technical questions in real time, using a live chat function. These capabilities were also added to www.molykote.com. Portions of the sites are also available in German and Japanese.
Other new services from the company also include a free Dow Corning Electronics Solutions Tutorial CD-Rom, offering quick-reference information, white papers, data sheets and product selector guides. Online calculators are available, such as a Structural Bite calculator, a Deadload calculator and a Sealant Usage estimator.
For registered users, Dow Corning also offers Dow Corning Premier, a customized online tool for value-added services, such as order history, account balance tracking and an application troubleshooter for common industry problems.