Global management consulting and technology service firm Accenture was tapped by Henkel for application development and maintenance services in Europe and North America. Financial terms were not disclosed at press time for the seven-year outsourcing contract.

Under the terms of the agreement, Henkel will outsource to Accenture its application development and maintenance activities—including all SAP applications, business intelligence solutions, customer relationship management programs and Web applications. According to the company, the project was designed to reduce technology costs, improve customer service levels and better anticipate and meet future business demands at Henkel.

Accenture will deliver the services through its Global Delivery Network using one of its centers in Bangalore, India.

“We are delighted to have reached a solution with Accenture that is based on state-of-the-art technologies and work methods and allows us to satisfy the demands of our IT users even more efficiently and cost-effectively,” said Dr. Peter Wroblowski, chief information officer at Henkel.