Happi Staff03.18.20
Qosina Corp President and CEO Scott Herskovitz released a statement to customers regarding COVID-19 and the actions the company is taking to handle this unprecedented situation:
“As always, we are committed to serving our customers, while at the same time ensuring the health and wellness of our employees. With the incredible speed at which things are changing around us, we are continually adapting our operations and business.
Several weeks ago, we established a COVID-19 task force. We have since put the following precautionary measures into action:”
Business continuity management
Qosina’s ISO 22301 business continuity management system has been activated. The crisis management team developed an emergency plan to ensure that the mission critical functions are up and running so that Qosina may continue to provide you with an outstanding level of service. The customer service, sales and supplier teams remain active, even in the event of a forced closure. The crisis management team meets regularly to monitor the situation, and modify and communicate the plan as the need arises. Once the COVID-19 crisis has passed, the team will work on transitioning Qosina back to normal operations.
Supply chain management
Qosina is actively monitoring their global supplier network and freight lanes to identify any risks of business interruption. Qosina is conducting daily internal meetings to review and discuss the ever-evolving situation surrounding COVID-19 and are working closely with their larger customers to identify unforeseen changes in demand. If you anticipate any significantly higher or lower purchases in the foreseeable future, please let Qosina know so that they may focus our efforts to serve you at the highest level.
Additionally, their vendor relations team communicates with their suppliers several times a week. Currently, all of their suppliers are operating on normal schedules. Qosina is also operating on regular delivery schedules, but depending on the location and any directives from local authorities and the United States government, the situation could change very rapidly.
Business travel and in-person meetings
Qosina has halted business travel for their employees and restricted onsite visits to their facility. They have phone and videoconferencing tools at the ready to conduct virtual meetings. Qosina feels this is an effective way to conduct business while simultaneously minimizing health risks.
Employees working remotely
Qosina has begun implementing occupancy and social distancing guidelines as recommended by the CDC, and tested their secure remote access systems and technology infrastructure to adjust working arrangements for their employees. Qosina has encouraged their staff to work from home to the greatest extent possible, while also ensuring their availability. They have a very solid internal communications system and can remain operational with a remote staff.
Extreme cleaning measures
Qosina has implemented additional steps to ensure they maintain a higher level of cleanliness in their facility. Their cleaning service is regularly performing a deep cleaning and disinfecting of all common areas. In addition, they’ve supplied all employees with cleaning kits to frequently disinfect their workstations.
Qosina’s chief concern is everyone’s health and wellness, and their thoughts are with their customers, employees and communities. As they continue to monitor the situation, additional changes in their operations may be necessary in order to comply with government guidelines. Qosina will keep you posted as they navigate through this challenging and uncertain time. Please also visit their website for news and updates, as they will share them when they become available.
If you have any questions or concerns, please reach out to any member of their customer support team.
“As always, we are committed to serving our customers, while at the same time ensuring the health and wellness of our employees. With the incredible speed at which things are changing around us, we are continually adapting our operations and business.
Several weeks ago, we established a COVID-19 task force. We have since put the following precautionary measures into action:”
Business continuity management
Qosina’s ISO 22301 business continuity management system has been activated. The crisis management team developed an emergency plan to ensure that the mission critical functions are up and running so that Qosina may continue to provide you with an outstanding level of service. The customer service, sales and supplier teams remain active, even in the event of a forced closure. The crisis management team meets regularly to monitor the situation, and modify and communicate the plan as the need arises. Once the COVID-19 crisis has passed, the team will work on transitioning Qosina back to normal operations.
Supply chain management
Qosina is actively monitoring their global supplier network and freight lanes to identify any risks of business interruption. Qosina is conducting daily internal meetings to review and discuss the ever-evolving situation surrounding COVID-19 and are working closely with their larger customers to identify unforeseen changes in demand. If you anticipate any significantly higher or lower purchases in the foreseeable future, please let Qosina know so that they may focus our efforts to serve you at the highest level.
Additionally, their vendor relations team communicates with their suppliers several times a week. Currently, all of their suppliers are operating on normal schedules. Qosina is also operating on regular delivery schedules, but depending on the location and any directives from local authorities and the United States government, the situation could change very rapidly.
Business travel and in-person meetings
Qosina has halted business travel for their employees and restricted onsite visits to their facility. They have phone and videoconferencing tools at the ready to conduct virtual meetings. Qosina feels this is an effective way to conduct business while simultaneously minimizing health risks.
Employees working remotely
Qosina has begun implementing occupancy and social distancing guidelines as recommended by the CDC, and tested their secure remote access systems and technology infrastructure to adjust working arrangements for their employees. Qosina has encouraged their staff to work from home to the greatest extent possible, while also ensuring their availability. They have a very solid internal communications system and can remain operational with a remote staff.
Extreme cleaning measures
Qosina has implemented additional steps to ensure they maintain a higher level of cleanliness in their facility. Their cleaning service is regularly performing a deep cleaning and disinfecting of all common areas. In addition, they’ve supplied all employees with cleaning kits to frequently disinfect their workstations.
Qosina’s chief concern is everyone’s health and wellness, and their thoughts are with their customers, employees and communities. As they continue to monitor the situation, additional changes in their operations may be necessary in order to comply with government guidelines. Qosina will keep you posted as they navigate through this challenging and uncertain time. Please also visit their website for news and updates, as they will share them when they become available.
If you have any questions or concerns, please reach out to any member of their customer support team.
