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In I&I, Efficiency Is Paramount

P&G Professional finds 28% of customers cut staff.

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By: TOM BRANNA

Editor

Cleaning professionals are interested in improving efficiencies, according to a recent survey by P&G Professional. According to the study, “2011 Cleaning Industry Insights,” three out of four respondents would rather “find ways to become more efficient” than “raise prices for their customers” in order to improve their bottom line.

In an environment where raising prices doesn’t seem to be a preferred option, it’s not surprising that a mere 15% reported “making a profit” as the most important factor for their business right now. Further, when asked what their business had cut back on as a result of the economic climate, close to one-third of respondents (28%) reported their business has cut back on “staff, such as laying off employees.


According to 83% of survey respondents, cleaning professionals or those they report to have been under pressure to control costs over the last 12 months. The good news is that 83 percent of those surveyed also reported being effective in this area over the past 12 months. Similarly, when asked about how efficient their business has been in the last 12 months, thinking exclusively about cleaning operations, 83% of survey respondents reported being at least somewhat effective.


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