Céline Dumais, VP-consumer care, L'Oréal Americas, has been appointed chair of the Society of Consumer Affairs Professionals in Business (SOCAP International), an association of Fortune 1000 customer care executives. The SOCAP board represents leaders from major brands and solution providers who share a common commitment to advancing the customer care profession and to using customer care to benefit companies and consumers alike.

“Customer service is about understanding the evolving needs of consumers, who are the most important part of every business,” said Dumais. “I'm honored to serve on the board for SOCAP, an organization composed of outstanding customer care executives, dedicated to raising the bar for customer engagement and helping our businesses thrive through best in class care.”

2016 SOCAP Board Officers are:

Chair: Céline Dumais, VP-consumer care, L'Oréal Americas
Chair-Elect: Helen Horsham-Bertels, senior director, consumer affairs, Starwood Hotels and Resorts
Treasurer: Sandy Jewell, director, consumer services, Jarden Consumer Solutions
Secretary: Jim Moloney, global director, contact center transformation, General Motors
Immediate Past Chair: Marie Shubin, senior director, consumer and product insights, E & J Gallo Winery


Newly-elected SOCAP board members are:

Josée Bourdages, VP-customer care, Fido, Chatr, Cityfone, Prepaid Service
Pat Nicholson, VP-business development, Alta Resources
Peggy Lundquist, director, Consumer Connections, WhiteWave Foods
Pamela Teamer-Yisrael, department manager, consumer communications, Coca-Cola Refreshments


Incumbent SOCAP board members who will be continuing their service in 2016 are:

Andy Begnoche, director, operations, Holdcom
Edward Billmaier, director, customer relations, Pier 1 Imports
Lisa Diehl, manager, customer relations, Orbitz Worldwide
Shelley Elkins, director of customer contact, CREDO Mobile
Chris Irving, AVP-consumer, government & legal affairs, Publishers Clearing House
Andrea McLean, executive director, global consumer listening and issues management, Estée Lauder Companies
Jason Rosser, head, consumer service operations, JackThreads
Thomas Siebert, senior director, customer care, Y!kes
Jack Sullivan, N.A. CEC lead, consumer engagement center, Unilever



Founded in 1973, SOCAP International represents customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. Members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe.