Kao USA Inc. is warning consumers about counterfeit lotion that has been sold in some retail locations. At press time, the counterfeit product—falsely labeled as Jergens Ultra Healing 10 oz. and Jergens Original Scent 21 oz.—had been located only in the northeastern US.


“The safety of our consumers is, and always will be, the top priority at Kao USA,” said Joe Workman, president, Kao Americas. “We will be working diligently with our retail partners to identify the source of the fake products and to ensure only genuine Jergens products are sold in their stores.”


Kao USA is working closely with authorities to fully investigate this matter and to stop the sale of counterfeit products.


In a press statement, Kao wrote:


“First and foremost, Kao USA cares about our consumers’ safety. Because counterfeit items labeled as ‘Jergens’ are not Kao USA products and are not subjected to our rigorous quality control, we cannot guarantee the performance or safety of these counterfeit products. Without proper quality control to ensure the right formulation in each product, the counterfeit item may seriously put the safety and health of consumers at risk. While only a small number of counterfeit products have been identified by Kao USA’s Consumer Care Center and quality teams and while Kao has not received any report to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion...”