01.31.17
Kao USA Inc. is warning consumers about counterfeit lotion that has been sold in some retail locations. To date, the counterfeit product— falsely labeled as Jergens Ultra Healing 10 oz. and Jergens Original Scent 21 oz.—has been located only in the Northeastern United States..
Kao said a notice is being sent to all Kao USA's retail customers in the USA alerting them to the presence of counterfeit goods in some markets and requesting that they remove counterfeit products purchased from unauthorized sources from their shelves and cooperate with us in our investigation to identify the source of the counterfeit product.
"The safety of our consumers is, and always will be, the top priority at Kao USA," said Joe Workman, president, Kao Americas. "We will be working diligently with our retail partners to identify the source of the fake products and to ensure only genuine Jergens products are sold in their stores."
Kao USA is working closely with authorities to fully investigate this matter and to stop the sale of counterfeit products.
In the company’s statement press statement, Kao wrote:
“First and foremost, Kao USA cares about our consumers' safety. Because counterfeit items labeled as "Jergens" are not Kao USA products and are not subjected to our rigorous quality control, we cannot guarantee the performance or safety of these counterfeit products. Without proper quality control to ensure the right formulation in each product, the counterfeit item may seriously put the safety and health of consumers at risk. While only a small number of counterfeit products have been identified by Kao USA's Consumer Care Center and Quality teams and while Kao has not received any report to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion. If you suspect your product is counterfeit, please do not use it and contact Kao USA Consumer Care Center at 1-800-742-8798 or consumer@kao.com.”
Kao said a notice is being sent to all Kao USA's retail customers in the USA alerting them to the presence of counterfeit goods in some markets and requesting that they remove counterfeit products purchased from unauthorized sources from their shelves and cooperate with us in our investigation to identify the source of the counterfeit product.
"The safety of our consumers is, and always will be, the top priority at Kao USA," said Joe Workman, president, Kao Americas. "We will be working diligently with our retail partners to identify the source of the fake products and to ensure only genuine Jergens products are sold in their stores."
Kao USA is working closely with authorities to fully investigate this matter and to stop the sale of counterfeit products.
In the company’s statement press statement, Kao wrote:
“First and foremost, Kao USA cares about our consumers' safety. Because counterfeit items labeled as "Jergens" are not Kao USA products and are not subjected to our rigorous quality control, we cannot guarantee the performance or safety of these counterfeit products. Without proper quality control to ensure the right formulation in each product, the counterfeit item may seriously put the safety and health of consumers at risk. While only a small number of counterfeit products have been identified by Kao USA's Consumer Care Center and Quality teams and while Kao has not received any report to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion. If you suspect your product is counterfeit, please do not use it and contact Kao USA Consumer Care Center at 1-800-742-8798 or consumer@kao.com.”