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    L'Oréal's Dumais Leads Customer Care Group

    January 6, 2016
    A new chair for SOCAP.

  • ANGUS Opens New Customer Application Centers

    December 2, 2015
    BRAZIL/CHINA: ANGUS Chemical Company has opened two new customer application centers that expand its global technical reach to Latin America and China. Linking local and regional customers to world-class technical service expertise, the Latin Americ…

  • Davids and Goliaths

    Davids and Goliaths

    Christine Esposito, Associate Editor || November 2, 2015
    Big brands dominate the oral care category, but a cadre of smaller players vie for customers looking for alternatives.

  • Supplier-Speak


    Tom Branna, Editorial Director || March 4, 2015
    There are plenty of pitfalls to be avoided in the global economy, but suppliers insist that they have systems in place to handle whatever issues crop up in regions and markets around the world.

  • P&G Professional Takes Customers to School

    P&G Professional Takes Customers to School

    April 16, 2014
    New site provides educational content for I&I professionals.

  • Communication Earns Repeat Customers

    Communication Earns Repeat Customers

    April 4, 2014
    New study finds personalization after purchase a winning move.

  • Great Communicators

    Great Communicators

    Tom Branna, Editorial Director || February 12, 2013
    From its new headquarters in Philadelphia, EMD Chemicals works closely with its customers to create unique personal care products.

  • Are We There Yet?

    July 2, 2008
    This isn’t some diatribe about summer family vacations. Nope, now that we’re past the halfway point for 2008, I’m just wondering if your company has experienced a slowdown during the first six months of the year. After all, consum…

  • GE Gives Customers a Sensory Experience

    February 14, 2006
    GE Gives Customers a Sensory Experience l The latest edition to GE’s Sensory Enhancement product platform, Velvesil DM silicone, is based on a new and patented chemistry. The product glides on and spreads easily as a light, long lasting silky,…